Age Analysis Consolidation
Of main concern is the problem that financial staff members and parents experience with the set-up of Collector accounts on d6. Parents and staff alike find it difficult to understand the separation of accounts. Furthermore, d6 does not assist when it comes to receipting payments to either the current Debtor account, or the Collector account. Therefore, payments are not receipted to the oldest debt in the Collector accounts, instead the payment goes to current debt. This is incorrect. Statements are also very difficult to comprehend as the amount owing by a debtor is split between two accounts. Therefore, we decided to move all outstanding debt in Collector accounts back to the Debtor accounts.
Another concern is that when a learner leaves the school, the account is deactivated, irrespective if there is money outstanding or not.
We request that there should be 2 separate deactivation processes - one for admin and one for finance. In that way the learner can leave the school, and finance can still see account balance, and close it once the account is up to date.