This article explains how to disable a debtor account in Fease. Disabling an account stops all communication to the debtor indefinitely, until the account is manually reactivated.

Debtors > Accounts

How do I disable a debtor account?

1. Navigate to Debtors > Accounts.

2. Search by name, surname, or family code.

3. Click on the accountable person's name.

4. Next to workflow status, change the setting from Active to Disabled.

5. Click on the cloud icon at the top of the screen to save and confirm your changes.

Notes

• Who is affected: The accountable person, Parent 1, and Parent 2 will no longer receive any communication of any kind from Fease.

• Best use case: Useful for special cases or specific debtor accounts where no communication should be sent.

• Reactivating: To restore the account, follow the same steps and change the workflow status from Disabled back to Active. Remember to click the cloud icon to save and confirm the change.

Frequently asked questions

Who stops receiving communication when I disable an account?

Disabling an account stops all communication to the Accountable Person, Parent 1, and Parent 2.

Do I need to save after changing the workflow status?

Yes. Click the cloud icon at the top of the screen to save and confirm the change.

How do I reactivate a disabled account?

Change the workflow status from Disabled back to Active using the same navigation steps, then click the cloud icon to save and confirm the change.

When should I disable an account instead of pausing it?

Disable an account for special cases where no communication should be sent at all, until it is manually reactivated. Pausing is better suited to debtors with a payment arrangement, where communication should resume automatically on a set date.

Will a disabled account receive any communication at all?

No. Once disabled, the accountable person and both parents receive no communication of any kind from Fease until the account is set back to Active.