Check Popup Blocker

Check Popup Blocker

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  • When you generate a report in PDF format and it seems that nothing is happening it is likely that it is being caused by a pop-up blocker. See steps below to remove the pop-up blocker.


  • Click on "My Home | Check Pop-up Blocker" to run the test.
    If your popup blocker is on the following message will display.

  • The screen will display a red cross in the top right-hand corner of your screen, in your web address bar.
  • Click on the red cross.
  • A new dialog box will be displayed and you need to select the option to “always allow pop-ups”.
  • Click “Done” when you have made the selection.

  • You can now click to run the test again and the current status message will come up as "Your popup blocker status is OK."

When you use Internet Explorer and you experience issues such as, a message " has stopped working", or only a blank screen. The following guidelines should be followed:

Option 1:

  • In Internet Explorer, on the screen where you encounter a problem, press the "F12" key on your keyboard.
  • Click on "Browser Mode" on the dialog block that comes up and make sure you click on “Compatibility View”.
  • The program will now automatically update your changes and navigate you to the login screen. Enter your username and password and recreate your report. The problem should no longer exist.

Option 2:

  • Download the latest version of Adobe Acrobat Reader (free of charge). The website is ""
  • If the bank statement does not want to download from Absa in Finances, take the following steps:
  • Go to Tools, Internet Options.
  • Select the Privacy tab and remove the tick at "Turn on pop-up blocker".
  • Select the "Advanced" tab and click on both buttons to reset the settings.

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