The Check Popup Blocker tool helps diagnose and resolve issues where PDF reports fail to open in d6. This is most commonly caused by a browser pop-up blocker preventing the report from displaying. Resolving pop-up blocking is required for PDF report previews, bank statement downloads, and other functions that open in a new window.

My Home > System Support > Check Popup Blocker

How to identify and allow pop-ups

• If you generate a report and nothing happens, look for a Pop-up Blocked message in the URL bar at the top of your browser.

• Click the message and select Always allow pop-ups from your school's d6 URL, then generate the report again.

• For Google Chrome: click the pop-up icon in the address bar, view the blocked pop-ups list, and select Always show pop-ups from [your school URL].

How to run the popup blocker test

• Click My Home > System Support > Check Popup Blocker to run the test.

• If your pop-up blocker is active, an error message will display with browser-specific instructions to disable it.

Additional troubleshooting (Internet Explorer)

• Option 1: Press F12, click Browser Mode, and enable Compatibility View. The system will update and return you to the login screen.

• Option 2: Download the latest version of Adobe Acrobat Reader, then go to Tools > Internet Options > Privacy and untick Turn on pop-up blocker.

Frequently asked questions

Why does my report seem to generate but nothing opens?

This is almost always caused by a browser pop-up blocker. Look for the pop-up blocked notification in your browser's address bar and allow pop-ups for your school's d6 URL.

Which browser is recommended for d6?

Google Chrome is the recommended browser for d6 as it ensures all functions work as expected.

I allowed pop-ups but the report still won't open — what next?

Ensure you have the latest version of Adobe Acrobat Reader installed. If the issue persists, contact d6 support at support@d6plus.co.za.