How to log a support request via email
My Home > Send an Email Request
We strongly recommend that you use Google Chrome as your default browser to ensure that all functions work as expected.
To request assistance from our Support department, please log a ticket/case by sending an email to support@d6plus.co.za.
You will receive a ticket/case number as reference for your request.
Cases are handled in a 'first come, first serve' order.
Even if you have a 'quick question' only, you will have to supply the case number when calling in, to be transferred to the Support department.
We strongly recommend that you use Google Chrome as your default browser to ensure that all functions work as expected.
To request assistance from our Support department, please log a ticket/case by sending an email to support@d6plus.co.za.
You will receive a ticket/case number as reference for your request.
Cases are handled in a 'first come, first serve' order.
Even if you have a 'quick question' only, you will have to supply the case number when calling in, to be transferred to the Support department.
SEND AN EMAIL REQUEST
Send an email from My Home > Send an email request or directly from your own email.
The system will register your school name and contact details to enable us to contact you when we attend to your query.
- Choose the category that your query relates too
- To ensure effective help/support:
- Type a detailed message with full and descriptive details. E.g the subject, grade, learner that the query refers to.
- If you need help with the mark results, please explain the way you calculated the result, compared to the system result.
- Explain all the steps followed in order to replicate the problem.
- The more information you provide, the better we can assist.
- Send separate support calls for separate categories, to ensure sufficient turnaround time.
Our support staff specialises in different modules on the system. If you send separate emails for unrelated queries, we will be able to assist you more efficiently.
© Copyright d6 group (Pty) Ltd.
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