To request assistance from the d6 Support team, log a ticket by sending an email to support@d6plus.co.za. You can also use the Send an Email Request function from within d6, which automatically registers your school name and contact details.
My Home > Send an Email Request
Navigate to My Home > Send an Email Request, or send an email directly from your email client to support@d6plus.co.za.
Choose the category that your query relates to.
Type a detailed message including full and descriptive information, for example: the subject, grade, or learner the query refers to.
If your query is about mark results, explain how you calculated the result compared to what the system produced.
List all the steps you followed so the support team can replicate the problem.
Click Send. You will receive a ticket or case number as reference for your request.
Cases are handled in order of receipt. Even for a quick question, always have your case number ready when calling in.
Send separate support requests for separate categories. d6 support staff specialise in different modules and separate emails ensure each query is routed to the right person.
Use Google Chrome as your default browser to ensure all system functions work as expected.
The more information you provide, the faster and more effectively the team can assist.
Send your support request to support@d6plus.co.za. You can also log a ticket directly from within d6 via My Home > Send an Email Request.
Yes. When calling the support line, you must provide a case number to be transferred to the support team. Always log a ticket first so you have a reference number.
d6 support staff specialise in different modules. Sending separate emails for unrelated queries ensures each request reaches the right specialist and is resolved more efficiently.
Last updated: March 2026 | Version 1.2