The Debit Order Status screen allows you to view the submission status of debit orders for a selected month, including which are pending, accepted, unpaid, or cancelled.
Finances > Debtors > D/O Status
Select the month for which the debit orders were submitted.
Select an applicable action date or leave it on All action dates.
Click Continue. The results screen displays three sections:
Section 1 — Debit Order Information: Shows the submission date, action dates, number of debit orders submitted, and lookup method.
Section 2 — Colour coding key: Explains which colours indicate cancelled, discarded, unpaid, submitted, and pending debit orders.
Section 3 — Family breakdown: Lists all families for whom debit orders were submitted.
A summary of debit order statuses is displayed at the bottom of the page.
If a debit order is not accepted or not pending, a reason code will appear in the reason field.
Export to Excel: Click the Excel button to download the status file.
Export to Google Sheets: Click the Google Sheet button.
Send an SMS: Click the phone icon next to a family, complete the required information, and send.
Send an email: Click the email icon, complete the required information, and send.
Print a statement: Click the statement icon and print.
A reason code is returned by the bank to explain why a debit order was not processed. Common codes include insufficient funds, account closed, or instruction to stop payment. Contact your bank or StratCol for specific code definitions.
Yes. Select the applicable month from the drop-down at the top of the screen to view historical submission data.
Use the phone icon or email icon next to the family record on the status screen to send a direct SMS or email. You can also click the statement icon to print and post a statement.
Last updated: March 2026 | Version 1.0