Zoho Assist is a free remote desktop application that allows the d6 support team to connect to your computer to assist with support queries. We strongly recommend installing the application permanently so a shortcut is always available for future sessions.

My Home > Download Zoho Assist

How to download and install Zoho Assist

1. The Zoho Assist application will start downloading. The file (.exe) will appear in the bottom left corner of your screen.

2. Click the drop-down arrow on the right side of the .exe file and select Open to begin installation.

3. A screen will appear asking: "Do you want to allow this application to make changes to your device?" Click Yes to continue.

4. The installation will complete and a Zoho Assist icon will be placed on your desktop.

How to start a remote support session

1. Double-click the Zoho Assist icon on your desktop to open the application.

2. A screen will appear asking you to enter a Session ID.

3. The d6 support consultant will provide you with the Session ID to join.

4. Enter the Session ID and click Join Session to start the remote desktop connection.

5. When the session is finished, close the Zoho Assist screen to terminate the connection.

Frequently asked questions

Is Zoho Assist safe to use?

Yes. Zoho Assist is a trusted, industry-standard remote desktop tool. The d6 support team can only access your computer during an active session that you initiate. Closing the application ends the connection immediately.

Do I need to reinstall Zoho Assist each time?

No. Once installed, the Zoho Assist icon remains on your desktop. Double-click it and enter the session ID provided by your support consultant each time you need remote assistance.

Where do I get the Session ID?

The d6 support consultant will provide the Session ID when a remote session is scheduled. You can also find a Zoho Assist ID on the relevant screen in d6 under My Home > Download Zoho Assist.