Common questions grouped by module for administrators, educators, and finance staff.

Admin

How do I add a new learner to an existing family?

Click the red circle to add a learner. In the New Family field, use the drop-down to select the existing family code, then continue with the remaining steps.

How do I link siblings to the same family code?

Click Register Learner, choose the existing family code from the New Family drop-down, and complete the registration steps.

How do I place a learner on a waiting list?

Click Register Learner, set the admission date to the following year, choose the grade for next year, and select Waitlist A or B at the Register Class/Waitlist field.

How do I re-admit a learner who has left?

Search for the learner and click Re-admit. Choose New Admission Number (allows editing admission date) or Learner never left school (keeps original number, dates locked).

Why can't I capture absentees on certain days?

Terms or holidays are not set up correctly. Go to My School > General > Terms and My School > General > Holidays to correct the dates.

Why can't I see all tabs in the Learner Overview?

Visible tabs depend on your Learner Overview Rights. A superuser can assign rights under My School > Staff > Staff — edit the staff member and update the Learner Overview Rights field.

Why can't I mark a staff member as left?

The staff member is still linked to subject groups. Go to My School > Curriculum > Subject Groups, replace them with the new staff member in all terms.

Why does a left learner still show on the class list?

The left date is their last active day. Generate the class list using tomorrow's date to exclude them.

How do I edit a family name?

Go to My School > Parents > Families, click Edit next to the family, and update the name.

Curriculum

Why do subjects not show on the report card even though marks were entered?

Check that subjects are allocated to subject groups at My School > System: Curriculum > Learner Subjects: Subject Groups.

Why are marks not showing on the report card?

Verify marks are captured at My School > People: Learners > Learner Marks: Marks per group, and that the weights on Step 2 and Step 5 of the Learning Programme Setup match.

Some learners have the wrong promotion verdict — how do I fix this?

Go to My School > System: Curriculum > Promotion Requirements: Term Decisions (or Final Decisions at year-end), select the grade, and click Recalculate.

Why is my Retention Schedule blank?

Promotion Formulas are not set up. Configure them at My School > System: Curriculum > Year-End Formulas: Template Formulas or Subject Specific Formulas.

Can I copy the Learning Programme from a previous year?

Yes — go to My School > System: Curriculum > Curriculum Setup: Copy Learning Programs and use the Year-to-Year function. Tick Copy Formulas to include formula settings.

Finance

Why can't I import the bank statement?

Confirm the statement date, format, and selected month are all correct. If the problem persists, email the statement file and a PDF copy to support@d6plus.co.za.

Why can't I reconcile my bank statement?

Unlink any transactions from different months that are incorrectly linked. All items in the left column must be green, blue, or yellow before closing.

How do I cancel an incorrectly posted payment?

Issue a receipt on the same day, to the same bank account and general ledger account. This offsets the payment so you can re-issue it correctly.

d6 Connect

Where do I view replies to d6 Connect news items?

Go to My School > System: Communication > Send a message: d6 App News Item, double-click the item, then double-click the question. View totals under Summary or individual responses under Answers (exportable to Excel).

A parent did not receive the password reset SMS — what should I do?

Ask the parent to check their spam or blocked messages folder.

General

I generated a report, but nothing appeared — only a green tick. Why?

Your browser is blocking the pop-up. Go to My Home > System Support: Check Pop-up Blocker for instructions.

How many characters can an SMS contain?

Up to 612 characters (max 4 parts). Messages over 160 characters are billed per part. Special ASCII characters (e.g., Alt+136 for ê) will increase the part count even if fewer than 160 characters were typed.

Where can I see SMS replies from parents?

Go to My School > Communication > Replies to view all outgoing SMSes and incoming replies for the current user.