How to manage general enquiries

How to manage general enquiries

The General Enquiries function allows your school to view and manage enquiries received from parents via the d6 Connect app. You can enable or disable the feature, assign staff to receive notifications, and read, answer, and manage all incoming enquiries.

My School > System > Communication > d6 App > General Enquiries

How do I receive email notifications for new enquiries?

  1. Navigate to My School > People > Staff > Staff > Staff.

  2. Open the relevant staff record.

  3. Go to the Communication Rights Information section.

  4. Enable the option for the staff member to receive an email when a new enquiry is submitted by a parent.

How do I read, answer, and manage enquiries?

  1. Navigate to My School > System > Communication > s6 App > General Enquiries.

  2. Use the filter at the top to choose which enquiries to display: Unread, Unanswered, Answered, or All Enquiries.

  3. Messages in red are new and have not been read or answered. Once you double-click a message to read it, it changes to black.

  4. Black messages are messages that have been read but not yet answered.

  5. To answer an enquiry, double-click on it to open it, then type your response.

  6. The Answered Enquiries view provides a list of all previously answered enquiries for your records.

Important

A task is displayed under My Home > My Tasks (Communication Tasks) informing you of general enquiries submitted via d6 Connect. Click the hyperlink to view the enquiries directly.

Frequently asked questions

Can multiple staff members receive enquiry notifications?

Yes. You can enable the notification option for multiple staff members under their individual Communication Rights settings.

Where can I see all enquiries in one place?

Select All Enquiries from the filter at the top of the General Enquiries screen. This displays every enquiry regardless of its read or answered status.

How do I know if an enquiry has been answered?

Use the Answered Enquiries filter to see all enquiries that have received a response. Unanswered enquiries appear under the Unanswered Enquiries filter.

Last updated: April 2026 | Version 5.0

© Copyright d6 group (Pty) Ltd.

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