The history of changes made to the contact details of Learners, Parents, and Accountable Persons can be viewed here. Changes made by parents and those made by school administrators are both visible.

My School > Communication > Historical Contact Information

How to view all update requests

1. Type the learner's name in the search block and click on the learner's name.

2. You will see 4 tabs at the top: Learner, Parent 1, Parent 2 and Accountable.

3. On the Learner tab there are 4 sub-tabs: Full names, Surname, Mobile Phone, and E-mail address.

4. Each tab displays the change history, including: the original value, the new value, the date replaced, and who made the change.

5. Click each sub-tab to view changes for that field.

How to restore previous information

1. Search for the learner and click their name.

2. Click the tab of the information you want to restore (e.g., E-mail address).

3. Click on the line you want to restore.

4. Click the Use button.

5. The system will ask: "Are you sure you want to replace the e-mail address?" Click OK to confirm.

6. The information will be restored to the selected previous value.

Viewing or restoring parent information

The process is the same as for learner information. The parent tabs display: Mobile phone, E-mail address, Residential Address, and Postal Address.

Frequently asked questions

What types of information can be restored?

Full names, Surname, Mobile Phone, E-mail address, Residential Address, and Postal Address can be restored for Learners, Parent 1, Parent 2 and Accountable

Can I see who made a change?

Yes. The history record shows the date of the change and whether it was made by a parent or a school administrator.

What if there is no history for a field?

If no changes have been made for a specific field, the tab will appear empty, indicating the information has never been modified.