Summary: Schools can now add a personalised digital signature to all emails and letters sent through Fease. This includes the principal's or finance officer's signature, making communications feel more personal and official.

Fease > Configuration > School Details

What is a Personalised School Signature?

A personalised signature is:

• Digital image: Your signature (or principal's) as a digital file
• Auto-added: Automatically applied to all Fease emails and letters
• Professional: Makes communications feel signed by a real person, not a robot
• Customizable: Different signatures for different communication types if needed

Benefit: Increases perceived authority and personal touch, potentially improving payment response rates.

How to Add Your School Signature

1. Navigate to Configuration > Settings.
2. Scroll to the Communication subheading.
3. In the Email & Document signature fields, paste in your signature image.
4. Click on Save in the top left hand corner to confirm your changes.
5. Recommended settings:
   • Resolution: 300 DPI (clear, professional)
   • Size: Keep under 2MB
   • Width: 150-200 pixels (fits nicely in email footer)
   • Format: PNG (transparent background looks best)
6. The signature will appear on all new Fease communications going forward.

Creating Your Signature Image

Option 1: Scan a hand-signed signature

1. Print a blank piece of paper
2. Sign it with a pen
3. Scan at 300 DPI
4. Save as PNG or JPG
5. Crop to just the signature (no extra paper)

Option 2: Use digital signature software

• Adobe Sign, DocuSign, or Signaturely allow digital signature creation
• Generate your signature and export as PNG

Option 3: Use online signature generator

• Free tools like Signature.com or Canva Signature
• Type your name in a script font, download as image

Where the Signature Appears

Example Email with Signature

Best Practices

• Use the principal's signature: For formal/legal communications, this adds authority.
• Use the finance officer's signature: For day-to-day reminders, this feels personal.
• Keep it professional: Avoid cartoon or decorative signatures.
• Test in email: Before going live, send a test email to see how the signature renders.
• Update if personnel changes: If the finance officer leaves, upload their replacement's signature.

Troubleshooting

Q: The signature isn't appearing in emails

A: Check: (1) Did you save after uploading? (2) Is the image file format correct (JPG, PNG)? (3) Try clearing your browser cache. (4) Email rendering can be finicky; check in multiple email clients.

Q: The signature is too large/small

A: Resize your image file. Recommended width is 150-200 pixels. Upload a new version and save.

Q: Can I have different signatures for different templates?

A: No, if the signature is edited and saved it will apply to all future communication sent.