When Two-Factor Authentication (2FA) is switched on, your one-time PIN (OTP) is emailed to the email address on your user profile. If the OTP goes to an old or wrong address, update that email address. This article explains who can change it, how to do it, and what to check if the OTP still does not arrive. It is for all staff and for the Superuser.

My Home > My User Settings

What does changing the email address affect?

• OTP delivery: It changes where your OTP is emailed to.

• Login: It does not change how you log in. Your username and password stay the same.

Who can change the email address?

• Staff member: Each staff member can change their own email address in their user settings, but only for themselves.

• Superuser: The Superuser can change the email address for any staff member on that person's staff profile.

How do I change my own email address?

1. Navigate to My Home > My User Settings.

2. Update your email address.

3. Save your changes. Your next OTP is sent to the new address.

How does the Superuser change a staff member's email address?

1. Navigate to My School > People > Staff.

2. Open the staff member's profile.

3. Update the email address and save.

What if the Superuser cannot log in?

Click Forgot my password on the login screen to reset the password. A reset link is sent by email or SMS.

What do I check if the OTP still does not arrive?

• Spam or junk folder: Check these folders first.

• Workplace email filters: School or department email systems sometimes hold messages from new senders. Ask your IT contact to allow d6 emails.

• Email address: Check that the address on your profile is spelt correctly.

• Latest OTP: If you requested more than one OTP, use the most recent one.

Can 2FA be switched off?

The Superuser manages 2FA. Ideally it is set for the whole school, but the Superuser can also switch it off for one person on that staff member's profile under My School > People > Staff.

Frequently asked questions

How do I change the login email to get the OTP?

Go to My Home > My User Settings, update your email address and save. This changes where the OTP is sent, not how you log in.

Can I change another staff member's email address?

Only the Superuser can, on the staff member's profile under My School > People > Staff. Staff members can only change their own.

The Superuser is locked out. What now?

Click Forgot my password on the login screen to reset the password.

How do I switch off two-factor verification?

The Superuser manages 2FA for the whole school. If needed, the Superuser can switch it off for one person on that staff member's profile.