NOTE

The d6 Connect App is free and takes up minimal space with very low data usage

The following problems could prevent you from registering

1

Not enough space on your phone to download the app.

2

Your phone is not connected to Wi-Fi or the mobile data is off.

3

Made a mistake when typing the ID and/or cell number.

4

Not having a smartphone

5

The token you received expired after 72 hours.

6

You downloaded the wrong app. D6 Connect is the correct app (  black background)

Register with a Token

1

Search for “d6 Connect” in Google Play Store, iTunes AppStore or Huawei App Gallery.

           NOT ->    

2

Click on the relevant “Install” button

3

Click “Open” once the application is installed

4

Select “Token” and enter the token number you received in the invitation message.

The token helps you to connect to your school and child without having to enter all your personal details.

If the token expired or you are unable to retrieve the token number, follow the steps below to register manually.

You can still download and register if your token expired, by following the steps below

Click the link in the email or sms you received to request a new Token.

Or register manually with the steps below.

1

Click on the relevant “Install” button

2

Click “Open” once the application is installed

3

Enter your Name, Surname, ID Number, Country, Cell Phone Number, choose your own password and enter your Email Address

NOTE

If the ID and/or cell number you enter is not the same as the parent information on the school system, you will not be verified as your child’s parent and will not be able to register. Contact the school to check your details.

4

Click “Register”

5

A message will appear to inform you that a One Time Pin (OTP) has been sent via SMS to the phone number you entered. DO NOT CLOSE THE APP, please wait for the OTP to be received.

6

Enter the OTP on the lines provided and click “Submit”

Once registered you can link to your child as follows

►

Click on the burger icon at the top left corner.  

►

Click “Connect”

►

Select “Student”

►

First, enter your own ID and then your child’s ID below yours.

►

Click “Connect”

►

Repeat these steps to connect to your other children in our school.

If you are registered but are unable to see all the information for your child

►

Click Settings-icon at the top right of the screen.  

►

Select “My Profile”

►

Scroll down to see the ID and phone number you registered with

►

Correct if necessary.

►

You will receive an OTP to confirm the changes.

If you still struggle to register contact the Parent Support Team

►

Click on “Need help?” at the bottom of the registration screen

►

Click on "Message Us" to send a message to the Parent Support team.
Although they might experience high call volumes at times, they will contact you as soon as possible to assist with the registration.

Or email the following details with a short explanation to appsupport@d6.co.za

►

Parent’s Name and Surname, Cell Number, ID Number

►

Learner’s Name, Surname, Grade, ID Number

►

School name