Push notifications keep you informed about important news from your child's school. If you are not receiving notifications, follow these steps to fix the problem.

Check phone settings → Check app settings → Check groups → Restart app

Step 1: Check your phone's notification settings

1. Open your phone's Settings.

2. Go to Apps or Notifications.

3. Find the d6 app and ensure notifications are enabled.

4. On Android, also check that Battery Optimisation is disabled for the d6 app.

Step 2: Check the d6 app settings

1. Open the d6 app and go to Settings.

2. Find Notification Settings or Push Notifications.

3. Ensure notifications are turned on for the schools and groups you want to hear from.

Step 3: Check your group subscriptions

Go to Settings > Customise Your Groups and make sure the relevant groups are selected. If a group is unticked, you will not receive notifications for it.

Frequently asked questions

I followed all the steps but still do not receive notifications. What else can I try?

Uninstall and reinstall the d6 app. This resets all notification settings. Make sure to allow notifications when prompted during reinstallation.

Why do I get notifications for some schools but not others?

Each school has separate notification settings. Check that notifications are enabled for all your schools in the app's Settings menu.

Do I need mobile data or Wi-Fi to receive notifications?

Yes, your phone needs an internet connection to receive push notifications. Check that you have data or Wi-Fi enabled.