How to fix the popup blocker when reports won't open

How to fix the popup blocker when reports won't open

If you generate a report in PDF format and nothing appears to happen, the most likely cause is a popup blocker preventing the report from opening.

My Home > System Support > Check Popup Blocker

Why is my report not opening?

After clicking Preview, look for a Pop-up Blocked message in the URL bar at the top of your browser. If present:

  1. Click on the pop-up blocked message in the address bar.

  2. Select the option to Always show pop-ups from [your school URL]. This adds the site to the exceptions list.

  3. Generate the report again.

How do I check the popup blocker status?

  1. Go to My Home > System Support > Check Popup Blocker and run the test.

  2. If the popup blocker is active, the message will read: “Your popup blocker is currently blocking system functionality.”

  3. In Google Chrome: click the popup-blocked icon in the address bar and select Always show pop-ups from [your school URL].

What if I still have issues?

Option 1 — Internet Explorer Compatibility View: Press F12 on the problem screen, click Browser Mode in the dialog that opens, and select Compatibility View. The system will refresh. Log in and regenerate the report.

Option 2 — Update Adobe Acrobat Reader: Download the latest free version from https://get.adobe.com/reader/.

If the ABSA bank statement won’t download: In Internet Explorer, go to Tools > Internet Options > Privacy and remove the tick at Turn on pop-up blocker. Then go to the Advanced tab and reset the settings.

Frequently asked questions

I allowed pop-ups but reports still don't open. What else can I try?

Ensure you are using Google Chrome as your browser — some d6+ features require it. Also verify that Adobe Acrobat Reader is installed and up to date. If the issue persists, contact d6 support.

Last updated: March 2026  |  Version 7.0

© Copyright d6 group (Pty) Ltd.

    • Related Articles

    • Check Popup Blocker

      The Check Popup Blocker tool helps diagnose and resolve issues where PDF reports fail to open in d6. This is most commonly caused by a browser pop-up blocker preventing the report from displaying. Resolving pop-up blocking is required for PDF report ...

    • How to generate Pre-Primary Reports

      The Pre-Primary Reports function (Smiley Report) displays learner results using emotional smiley faces. This function is now included under Reports > Learners > Marks and Achievements > Reports. If you previously had a Smiley Report template, it is ...

    • How to generate and export curriculum data reports

      Curriculum data reports provide detailed insights into learner progress, subject performance, and educational outcomes. These reports are essential for tracking learner advancement and informing instructional decisions. To generate a curriculum data ...

    • Asset Reports

      This article explains how to generate an asset report displaying the imported assets. You can filter the report by owner, area and date range. My School > System > Assets > Reports: Asset Reports How do I generate an asset report? Select the filter ...

    • How to test the pop-up blocker

      The Test Pop-up Blocker function allows you to test whether your browser's pop-up blocker is preventing certain d6 system functionality from working correctly. My Home > System Support: Test Pop-up Blocker How do I test the pop-up blocker? Click the ...