How to manage creditor credit notes

How to manage creditor credit notes

This article explains how to create, edit, copy and remove creditor credit notes within the d6 financial management system.

Finance > Creditors: Credit Notes

How do I create a credit note?

  1. Click the Create a credit note button.

  2. Select the relevant other debtor by clicking the drop-down arrow.

  3. Click the Continue button.

  4. Enter the date of the credit note.

  5. The credit note number will be filled in automatically by the system.

  6. Enter the amount of the note.

  7. Enter a description.

  8. Under Item, type a new item or select an existing item by clicking the drop-down arrow.

  9. Enter the quantity and unit price.

  10. Select the relevant project or general ledger account.

  11. Add a line or delete unnecessary lines if applicable.

  12. Select to Save temporarily or Save the credit note.

  13. The Balance not allocated must always be zero, otherwise you will not be able to save the credit note.

How do I edit a credit note?

  1. If a credit note has been saved temporarily, select it by clicking the radio button and click Edit.

  2. The system will take you to the first screen. Click Continue.

  3. Make the necessary changes and click Save and send for approval.

  4. Credit notes that have been saved finally cannot be edited.

How do I copy a credit note?

  1. Select the credit note you want to copy by clicking the radio button next to the note.

  2. Click the Copy button.

  3. The system will display a confirmation message. Select Yes to continue.

  4. The copied credit note will be saved temporarily where you can edit it.

How do I remove a credit note?

  1. Select the credit note you want to remove by clicking the radio button next to the note.

  2. Click the Remove button.

  3. The system will display a confirmation message. Select Yes to cancel the credit note.

Frequently asked questions

Can I edit a credit note after it has been saved finally?

No, only credit notes that have been saved temporarily can be edited. Finally saved credit notes are permanent records.

What does it mean if the Balance not allocated is not zero?

It means the amounts on the credit note lines do not match the total amount. You must adjust the amounts so that the balance is zero before you can save.

Is the credit note number generated automatically?

Yes, the system automatically assigns a credit note number when you create a new credit note.

Can I finalise a copied credit note immediately?

No, copied credit notes are always saved temporarily. You must first edit and review them before saving finally.

Last updated: April 2026  |  Version 3.0

© Copyright d6 group (Pty) Ltd.

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