The Learner Support module is a centralised repository for documenting academic, emotional or behavioural interventions. It allows the school to maintain a chronological record of support provided to learners, ensuring continuity of care and professional record-keeping.

My School > People > Learners > Learners > Learner Support

How do I view and filter existing records?

Use the dropdown menus to filter by Academic Year, Term, Grade, Class, or Support Category. Users with Excel export rights can click the export icon to generate a report for formal support meetings.

How do I capture a new support record?

1. Click Load Support.

2. Locate the learner using the Search bar or grade/class filters, then click the blue eye icon next to their name.

3. Select the Category: Barriers to Learning, Chronic Conditions, or Social and Mental Issues.

4. Choose the Date the support was administered or suggested.

5. Select the Action Taken from the predefined list and enter any Comments (recommended for historical accuracy).

6. Click Continue to save the record.

Frequently asked questions

Why can’t I see records from a previous term?

Records are indexed by Year and Term. To view historical support, manually adjust the Year and Term filters at the top of the screen.

Why can I not log support for a learner?

The learner must have an active profile in the system before support can be logged. Support cannot be backdated to a period before the learner’s official enrolment date. Also, verify that your user role includes 1.3 Learner/Parent Administration rights.