This article explains what enquiries are, how potential sponsors submit them through the Sponsor Portal, how to action them, and the path from enquiry to active sponsorship.

New Requests

What is an enquiry?

A request from someone who found your Sponsor Portal and wants to know more - either about a specific asset, or about sponsoring your school generally. Enquiries land in New Requests, with a badge on the sidebar showing how many are waiting.

How enquiries arrive

Each asset card on the portal has an Enquire button. The visitor fills in their name, contact details and a message - no login required. The portal also has a general enquiry option for someone who wants to sponsor without picking a specific asset first.

Reviewing an enquiry

Open New Requests and expand any entry to see who submitted it, what they are interested in, and their message. Status is Pending, Accepted or Declined.

Check this page regularly. A potential sponsor who has taken the trouble to enquire expects a reasonably prompt reply, and a slow response costs deals.

Accepting an enquiry

1. Open the enquiry in New Requests

2. If it looks genuine, click Accept

3. Altivo creates a Sponsor record with status Prospect, filled in from their submission

From there, follow up, then record the sponsorship and allocate assets as normal.

Enquiry to active sponsor

1. Review the enquiry

2. Accept - creates the sponsor as Prospect

3. Contact them and discuss terms

4. Record the Sponsorship

5. Create the Allocation for the asset they receive

6. Move their status from Prospect to Active

Portal protection

The portal limits how many requests it accepts per visitor per minute, to stop automated spam. This runs quietly in the background and does not affect a genuine visitor submitting one enquiry.

Frequently asked questions

We are not receiving any enquiries.

Check first that your portal actually has assets showing - Listed on Portal switched on, priced, and units available. Then confirm you have actually shared the link somewhere. The portal does not market itself.

I accepted an enquiry but cannot find the sponsor.

They are created as Prospect. If your Sponsors list is filtered to Active, they will be hidden. Clear the filter.

I accepted an enquiry by mistake.

Delete the sponsor record it created. If you declined one by mistake, the visitor would need to submit a fresh enquiry through the portal.

What information does the enquiry form collect?

Name, contact person, email, phone and a message, plus optional registration number, website and industry. All of it carries across to the Sponsor record when you accept.

Someone submitted a general enquiry, not about a specific asset.

That is expected - the portal allows both. Treat it the same way: review it, and if genuine, accept it and start the conversation about what might suit them.