Multi-Platform Communication
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This feature allows a user to send communication via different mediums without duplication and unnecessary costs. It can send E-mail, SMS and d6 Connect Feed messages with a single action.
To use channels as recipients in this function, go to My School > Communication > Channels.
My School > Communication > Multi-Platform Communication
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There is a tab for each type of recipient that will appear as you mark the tick box/es. At least one box must be marked with a tick. Each tab contains options for selecting the type of receiver.When you make selections from the drop down menus , more options will be displayed for you to choose from.
You are able to tick all the boxes or more than one box, as needed.
When you make selections from the drop down menus , more options will be displayed for you to choose from.
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Audience: PARENTS
Audience: LEARNERS
Audience: STAFF
Audience: Channels
Audience: DEBTORS
Audience: OWN
CONTINUE
TO SEND YOUR MESSAGE
Select
your delivery options:
- Select your delivery message method.
- We suggest that you always choose "Least
Costly Method" which will send the same message to all parents with
the d6Connect -app first (no cost) , then per email to those that have an email
address on the system (no cost), and lastly per sms only to the parents that
don't use the d6Connect app and also don't have an email on the system.
- You can also choose from several other options
like only sms, email, etc.
- The total number of people selected to
receive the message will be displayed.
- The total number of people in selections
to receive the message, based on information entered in the system, will be
displayed.
- A list will be displayed of recipients that
won’t receive messages. Click on the hyperlink to see the list which can be
exported to Excel.
- If you chose to ‘Show recipient details’,
a list of recipients will be displayed under the different tabs. Click on the
relevant tab to see the recipients.
- Note: At this stage you as a user will still be able
to change your original selections under each column heading. For example: If you wish
to untick a previously selected E-mail, click on the tick mark in the tick box
to deselect.
- Remember that you are able to click on the
column heading to sort the information
according to your needs.
- Click on the 'Next' button.
Select your ‘Message
Language’.
- Enter a Subject for your message.
- Enter the wording for your message.
- Choose whether you want to attach a
document to your message.
- Click "Add Attachment" to add
several attachments that should not exceed 25 MB in total.
- Type the appropriate file name for the
attachment in the Description line, choose the file and click on submit to
add the file to the line. Only one file can be selected at a time, but you can
add as many files
to the Attachment block as desired (not exceeding 5MB). The system will
calculate the total of the attachments for you.
- Important:
Preview or customize the message in the applicable delivery options before
sending. Tick the tick box and your message will be
shown in d6 Connect, email and sms format.
- d6 Connect message:
Choose to send a standard message or an Alert
that displays a red background.
Indicate if a Push notification should be sent
to inform parents that a new message was received.
- Email message:
Select the reply address for the email. by
default, the user's email will be used. Or select the school address or Finance
address or a "no-reply" address, in which case the replies will not
be received at all.
Enter your own address at BCC to receive one
copy of the email for your records. There is no other way to see the email
contents after it was sent.
The recipient will receive your email with you
r school name and logo as a header.
- SMS message:
If applicable, change the date and time that
the SMS should be sent.
ALWAYS check the number of parts for an sms, before
sending. You will be charged per part and not per SMS.
An SMS can not be longer than 4 parts. The
rest will be discarded.
- Click on the 'Next' button.
Confirm
your Action
- Note: Your message hasn’t been sent yet.
- A summary of the total messages which
will be sent per delivery method, will be
displayed.
- Click on the hyperlink to view a list of
recipients who won’t receive the message.
- Click on the 'Send' button. A summary of how
the message was delivered, will be displayed.
- If you wish to send another message, click on
the 'Send another message' button.
Which user rights should be granted by the Administrator?
Log in using the Superuser login details.
Click on My School > Staff > Staff.
Edit the profile of the relevant user. Scroll
down to the ‘Communication rights information’ section.
Select ‘Yes’ to the applicable communication
options.
All three options should be selected to
utilize the full function.
Note: If you made use of the ‘Preferred
communication method’ under My School > Parents > Parents, the applicable
option will be used according to the rights granted by the Administrator to the
current logged in user.
This means that should a user not have ‘May
use sms function’ rights, all relevant sms delivery methods will be eliminated.
Save the changes.
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