How to send a Multi-Platform Communication

How to send a Multi-Platform Communication

Multi-Platform Communication allows a school to send the same message to registered d6 Connect members, and by email or SMS to unregistered parents — without duplication or unnecessary cost.

My School > System: Communication > Send A Message: Multi-Platform Communication

Step 1 — Choose the audience

Click the relevant checkboxes to select the recipients per category.

Step 2 — Choose the delivery method

  • Messages are sent to registered d6 Connect users first at no cost. Untick this option if you do not want to use it.

  • For recipients not registered on d6 Connect, select a fallback delivery method:
      Email else SMS: Sends email first to recipients with an email address in d6+ (no cost). If no email address exists, an SMS is sent.
      A one-part SMS is 160 characters. Schools are billed per SMS part per month. Always check the SMS length before sending.

  • Recipients without any contact details in d6+ are indicated on a red link.

Step 3 — Enter the message

  • Choose the message language and enter the subject and body.

  • Attachments can be added and will appear as a link in the received message.

  • Important: Preview and edit the different message types before sending. Check the number of SMS parts — a 4-part SMS (612 characters) costs 4x more than a 1-part SMS. Reduce characters if necessary.

Step 4 — Review and send

  • A summary of the number of messages per delivery method is displayed, along with recipients who cannot be reached.

  • Click Send to confirm, or Back to make changes.

  • Emails sent from Multi-Platform display with your school name and logo in the recipient’s email header.

Frequently asked questions

How can I reduce SMS costs?

Keep messages concise and check the SMS part count before sending. Each 160-character block counts as one SMS part. Use Email else SMS as the delivery method to minimise SMS use — parents with email addresses on file will receive emails at no cost.

Last updated: March 2026  |  Version 6.0

© Copyright d6 group (Pty) Ltd.

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