What each field on My School does, what shows up publicly on your Sponsor Portal, and how to avoid losing a logo upload.
My School
My School in the sidebar is your school's profile - name, contact details, address, and the settings that affect how Altivo behaves for you, including your PBO number for Section 18A and the reach figures shown to sponsors.
| Field | What it is |
|---|---|
| School name | Set at signup, editable any time |
| Logo | Uploaded directly - see the warning below before you leave the page |
| Number of scholars | Shown on the Sponsor Portal as a measure of reach |
| Number of parents | Same purpose, shown alongside scholar count |
| Contact number, email, physical address | Your school's public-facing details |
| PBO number | Enables Section 18A references on cash sponsorships. Leave blank if you are not a PBO |
| Admin contact email | Where expiry reminders and alerts are sent - not necessarily the same address as your login |
Only your name is required. Everything else can be filled in over time, but the more complete your profile, the better your Sponsor Portal looks to a visitor.
Go to My School in the sidebar
Update the fields you need to change
Click Save Changes
When you choose a logo file, Altivo shows you a preview immediately - but the actual upload takes a moment longer to finish in the background. If you navigate to another page in that moment, the logo can be lost even though the preview looked fine.
After uploading, wait a few seconds, then leave the page and come back to confirm the logo is genuinely saved before you rely on it being there.
Number of scholars and number of parents both show on your Sponsor Portal - they are usually the first thing a potential sponsor looks at to judge how much exposure their branding would get. Worth keeping current, especially at the start of a new school year.
The portal shows your school name, logo, and both reach figures. Your contact number, email, physical address and PBO number stay internal - they are never shown to a portal visitor.
You most likely navigated away before the upload finished. Upload it again, wait a few seconds this time, then check another page and come back to confirm it stuck.
No. It only applies to sponsorships created or edited after the PBO number is saved.
It is where Altivo sends expiry warnings and other alerts about your account - separate from whichever email you personally log in with. Keep it pointed at someone who checks it.
Not currently. All figures are in South African Rand.
Last updated: September 2026 | Version 3.0