This article covers the Settings page, how to add and remove users, the three user roles, your personal Account page, and how your subscription plan affects how many users you can have.
Settings and User Management
Click Settings at the bottom of the sidebar. It has three tabs:
| Tab | What it does |
|---|---|
| General | Manage Users - add, view and remove the people at your school who can use Altivo |
| Plan | Shows the three plans, what each includes, and which one your school is on |
| Integrations | Connections to other systems. Most are marked Coming Soon |
Settings is available to School Admins.
You can do this yourself - you do not need to contact d6.
Go to Settings and stay on the General tab
Scroll to Manage Users
Click + Add New User
Enter their name, email address, contact number, and choose a role
Click Save
The new user receives an email invitation to set up their password. They appear in the user table immediately.
To remove someone, click the delete icon on their row in the same table. Removing a user does not delete any records they created.
This depends on your plan:
| Plan | Users included |
|---|---|
| Foundations | 1 |
| Momentum | 3 |
| Excellence | Unlimited |
If you try to add a user beyond your plan's limit, Altivo shows a message explaining the limit and offers to send an upgrade request to d6. Nothing is lost - your existing users are unaffected.
If your school moves to a smaller plan while you have more users than the new plan allows, nobody is locked out. Everyone keeps working. You simply cannot add new users until you are back within the limit.
Every user has a role that controls what they can do. Roles are enforced by the system, not just hidden in the interface - even if a button is visible, the request is rejected if the role does not permit it.
| Role | What they can do |
|---|---|
| School Admin | Everything: view all data, add, edit and delete all records, manage the School Profile, configure sponsor levels, manage users, and access Settings. The first person to sign up gets this role automatically. |
| School Manager | View all data, add, edit and delete sponsors, assets, sponsorships and allocations, and accept or decline enquiries. Cannot manage users or change school settings. |
| School Viewer | View all data, use the AI Assistant, view the dashboard and reports. Cannot add, edit or delete anything. Suited to School Governing Body members and finance staff who need oversight only. |
Choose the role when you invite someone. To change an existing user's role, edit them in the Manage Users table.
A sensible default: give people School Manager unless they genuinely need to manage users or school settings. Keep the number of School Admins small.
Click your name in the top-right corner and choose Account. This is your personal profile, separate from your school's profile.
Display name: the name shown next to your actions
Avatar: a profile picture, set by providing a URL to a publicly accessible image
Email: your login email, set when your account was created
Go to the Account page
Enter your current password and your new password
Click Save
Passwords must be at least 12 characters. A strength meter shows how strong your choice is as you type.
If you cannot log in, use Forgot password? on the login page to receive a reset email.
| Page | What it controls | Who can edit |
|---|---|---|
| Account | Your own name, avatar and password | Any user, their own only |
| My School | School name, logo, address, learner and parent counts, PBO number | School Admin |
| Settings | Users, plan, integrations | School Admin |
In short: Account is who you are, My School is what sponsors see, and Settings is who else can get in.
You are most likely a School Viewer, which is read-only. Ask a School Admin at your school to change your role in Settings, or contact d6 support.
Your plan includes a set number of users - see the table above. The message includes a button to request an upgrade, which notifies d6 directly. You can also remove a user who no longer needs access to free up a place.
Ask them to check their spam or junk folder first, as invitation emails sometimes land there. If it has not arrived after a few minutes, remove them from the user table and invite them again, double-checking the email address.
No. Sponsors, sponsorships, allocations and assets belong to the school, not to the person who entered them. Removing a user only removes their access.
The avatar field takes a URL to an image hosted online. It must be a direct link to the image file itself. Links to Google Drive, Dropbox or private storage will not work.
Plan information is cached briefly. Wait about a minute and refresh the page. If it still shows the old plan after that, contact d6 support.
An internal d6 role for platform administration. It is not available to school users and no superadmin accounts are currently active.
Last updated: September 2026 | Version 3.0