This article walks you through creating an Altivo account, setting up your school, and knowing what to do first. It is intended for school administrators signing up for the first time and for d6 support staff assisting with onboarding.

Login page > Sign Up

How do I create my account?

Signing up creates both your personal user account and your school's workspace.

1. Go to the Altivo login page and click Create an account

2. Enter your display name, email address, school name, and an access code

3. Choose a password of at least 12 characters. A strength meter shows how strong it is as you type

4. Click Create Account

5. You are logged in automatically and taken to the dashboard

About the access code: Altivo is not open to public signup. Your d6 consultant provides an access code when your school is set up. It is not a password and it is not secret to you - it simply confirms your school is expected. If you do not have one, contact your d6 consultant.

Signing up creates a user account linked to your email, a new school workspace, and gives you the School Admin role.

Which plan will we be on?

New schools start on Foundations. If your school bought Momentum or Excellence, your d6 consultant sets that up for you - usually before you first log in.

You can see which plan you are on under Settings > Plan, along with what each plan includes. If it looks wrong, contact your d6 consultant rather than working around it, because your plan controls how many users you can add and which features are available.

How do I log in?

1. Go to the Altivo login page

2. Enter your email and password

3. Click Log In

If you are not logged in and try to open any page, Altivo redirects you to the login page and returns you to where you were heading once you are in.

Is my school's data private?

Yes. Each school in Altivo is completely isolated:

• No cross-access: your school cannot see another school's sponsors, assets or sponsorships, and they cannot see yours

• No accidental leaks: there is no way to reach another school's data, even by mistake

• Database-level enforcement: this is enforced by the database itself, not only by the interface

This matters for d6 support staff too: even when troubleshooting, the system enforces that each user only reaches their own school's data.

What should I do first?

Altivo shows a Getting Started checklist on the Onboard / Import page with four steps. Working through it in order is the quickest route to a useful dashboard.

1. Complete your school profile. Go to My School in the sidebar:

• School name - already set from signup, editable

• Logo - upload an image file. Wait for the upload to finish before leaving the page

• Number of learners and number of parents - both appear on your Sponsor Portal as a measure of reach, which is one of the first things a sponsor looks at

• Contact number, email address and physical address

• PBO number - enables Section 18A references on cash sponsorships. Leave blank if your school is not a PBO

• Admin contact email - where expiry reminders and alerts are sent

2. Add your assets. These are the things a sponsor can buy - billboards, jersey logos, newsletter adverts, event naming.

3. Add your sponsors and their sponsorships.

4. Create allocations linking each sponsor to the specific assets they receive.

If you already keep this in a spreadsheet, you do not have to retype it. Go to Onboard / Import and use the import wizard, which reads CSV and Excel files and helps you match your columns to Altivo's fields.

Adding colleagues

You can add other people at your school yourself, under Settings > General > Manage Users. How many you can add depends on your plan: Foundations includes 1 user, Momentum 3, and Excellence unlimited.

See Settings, Users, and Your Plan for the full detail on roles and limits.

Frequently asked questions

I signed up but I cannot see any data. Is something wrong?

No, that is expected. A new school starts empty. Add or import your assets, sponsors and sponsorships and the dashboard fills in.

My access code is not being accepted.

Access codes are not case-sensitive, so capitals are not the problem. Check for a stray space at the start or end when pasting. If it still fails, contact your d6 consultant for the current code.

How do I reset my password?

Click Forgot password? on the login page. You will receive an email with a reset link. Check your spam folder if it does not arrive within a few minutes.

Can I change my school name after signing up?

Yes. Go to My School and edit the school name.

What is a PBO number and do I need one?

A PBO (Public Benefit Organisation) number is issued by SARS to qualifying non-profit organisations in South Africa. If your school has one, sponsors making cash donations can receive Section 18A tax receipts. If you do not have one, leave the field blank - you can add it at any time.

I uploaded our logo but it disappeared.

The preview appears immediately, but the upload itself takes about a second to finish. If you navigate away in that moment the logo is lost. Upload it again, wait a moment, then move to another page and come back to confirm it is there.