How to view and manage SMS feedback
The SMS Feedback function allows you to receive and manage feedback SMS messages from recipients. It enables two-way communication between the school and recipients until a matter is resolved.
My School > Communication > SMS > Feedback
How do I view SMS feedback?
Right side: Original messages sent by the school (marked with a building icon).
Left side: Feedback received from the recipient (marked with a person icon).
Unread feedback appears in bold text; read feedback appears in normal text.
How do I mark messages as read or unread?
Tick the checkbox next to the relevant message.
Click the eye-and-tick icon at the top of the page to mark as read.
To select all messages, tick the checkbox at the top of the page.
Frequently asked questions
Can I reply directly to a feedback SMS?
Yes. The Feedback function enables two-way communication. You can reply directly to a recipient's feedback message from within the system.
Can I also view feedback via My SMS?
Yes. Navigate to My School > Communication > SMS > My SMS and click on a message with feedback to view the full conversation history.
Last updated: April 2026 | Version 3.0
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