The SMS Replies function allows you to view and manage replies received from parents and other recipients in response to SMS messages sent from the school. You can mark messages as read or unread and navigate through multiple pages of replies.
My School > System > Communication > SMS > Replies
Navigate to My School > System > Communication > SMS > Replies.
On the right-hand side, original messages sent from the school are displayed with a building icon.
On the left-hand side, replies from recipients are displayed with a person icon.
Replies that have not been marked as read appear in bold.
Replies that have been marked as read appear without bold formatting.
Click the tick box next to the message you want to mark.
Click the eye with tick mark icon at the top to mark it as read.
To select all messages at once, tick the tick box at the top of the screen.
To refresh the page, click the refresh button at the top.
To navigate between multiple pages of messages, click the black arrows in the top right corner.
Navigate to My School > System > Communication > SMS > My SMS
Click on one of the entries that has replies.
A page opens showing the original message, the reply with its details, and who it was sent to.
To mark a message as read or unread, click the tick box next to the reply, choose Mark as Read or Mark as Unread, and click Go.
To close this screen, click the cross at the top right-hand corner.
Only SMS messages sent from selected numbers support replies. The system enables back-and-forth communication between sender and receiver until the issue is resolved.
New, unread replies appear in bold. Once you mark them as read, they appear in normal (non-bold) formatting.
Yes. Navigate to My School > System > Communication > SMS > My SMS and click on the entry to see the full conversation thread including the original message and all replies.
Last updated: April 2026 | Version 4.0