Some schools and groups in the d6 app show a lock icon. This means they are restricted and you need to be authenticated before you can access their content.

Lock icon = School has not verified your details yet

What does a lock icon mean?

A lock icon next to a school or group indicates that the school has restricted access. Only parents whose details are registered in the school's d6 system can view content from that school.

Why is my school showing as locked?

This usually happens because:

• The school has a different phone number or email address on record for you.

• Your details have not yet been added to the school's d6 system.

• You are trying to access a school where you are not registered as a parent.

How do I unlock my school?

1. Contact your school and confirm the phone number and email address they have on record for you.

2. If they have different details, ask them to update your information in their d6 system.

3. Once updated, open the d6 app, go to Settings, tap on your email or phone number, and select Refresh Login Session.

Frequently asked questions

I updated my details but the school is still locked. What should I do?

Refresh your login session in the app. If it is still locked, confirm with the school that your new details have been saved correctly.

Can a school choose to be invite-only?

Yes, schools can enable authentication so that only verified parents can access their content. This is a security feature to protect learner information.

I can see some groups but not others. Why?

The school may have given you access to certain groups based on your learner's grade or class. Contact the school if you believe you should have access to additional groups.