Update Requests

Update Requests


My School > Communication > Update Requests

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Parents can update their own details directly from the App and request learner information to be updated as well. Changes to parent information are automatically applied, but requests for changes to learner information have to be approved by the school.  The requests for changes to learner information will be listed here.


VIEW AND SEARCH UNPROCESSED UPDATE REQUESTS

  • Click on My School > Communication > Update Requests.
  • All unprocessed requests for update will display here. (Note: Only learner updates needs to be accepted by the School. Requests for parents information update automatically).
  • Enter a minimum of 3 characters in the block to search for specific learners.
  • To clear the search block click on the "Reset" button.

ACCEPT/REJECT AN UPDATE REQUEST

  • Click on My School > Communication > Update Requests.
  • A screen will come up with all the updates displayed.
  • Click on the tick box next to the learner's name you want to update.
  • Once the learner is selected the "Apply or Remove" buttons become active.
  • To update the Plus platform with the update request information click on the "Apply" button. Once this step is complete the learner information will be updated on the Plus platform.
  • To reject the update request click on the "Remove" button. If you remove the update request the learner information will be unchanged on the Plus platform.

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