This article explains how to access and download the delivery certificate for a Section 41 Registered Letter of Demand in Fease. It also covers the Section 41 indicator that appears on statements. This certificate serves as legal proof that the letter was sent and is required for debt collection handover.

Fease > Workflows > [Workflow] > Section 41 Action

Section 41 Label on Statements (Sprint 2 Update)

When a parent views their statement through the parent portal, a red "Section 41 Letter" label now appears if the account has received a Section 41 Registered Letter of Demand. This provides clear visual indication of legal action.

• When it appears: After a Section 41 letter is sent from a workflow action.

• Duration: The label remains visible for 30 days from the date the letter was sent, or until payment is made (whichever comes first).

• Update capability: Schools can manually extend or remove this label by updating the workflow action status.

How do I access the delivery certificate?

1. Navigate to Workflows from the top menu.

2. Open the relevant workflow.

3. Find the Section 41 action and click on it to view details.

4. Locate the specific account and click to view the delivery certificate.

5. Download the certificate as a PDF.

What does the delivery certificate contain?

The certificate confirms that the registered letter was sent to the specified recipient at their recorded address. It includes the date of dispatch and tracking information.

Why do I need this certificate?

The delivery certificate serves as legal proof of communication. Debt collectors typically require this document before they can proceed with collections on an account.

Frequently asked questions

Where do I find the delivery certificate for a specific account?

Navigate to the workflow, open the Section 41 action, and find the account in the list. Click on it to view and download the certificate as a PDF.

Is the delivery certificate generated automatically?

Yes. Once a Section 41 letter is sent, the delivery certificate is generated automatically by the system. You only need to download it.

Will the Section 41 label disappear automatically?

The label appears for 30 days or until payment is made. After that period, it disappears automatically. If you need to extend or remove it manually, update the workflow action status for that account.

Can I get a certificate for a Letter of Demand as well?

The Letter of Demand (R29) also includes tracking technology that confirms delivery. Check the workflow action details for the delivery status of each letter sent.

Do parents see the Section 41 label?

Yes. Parents can see the red "Section 41 Letter" label when viewing their statement through the parent portal. This provides transparency about the legal status of their account.