This article explains how to use the Account Activity Report and Communication Statement Report in Fease to track debtor engagement with communications and monitor your communication expenditure.

Fease > Reports

What does the Account Activity Report show?

Access via Reports > Account Activity Report. This report shows what actions debtors took after receiving communications:

• Email opened: Whether the parent opened the email.

• Statement viewed: Whether they viewed the attached statement.

• Payment link clicked: Whether they clicked the Pay Now button.

• Payment made: Whether a payment was completed.

This data helps identify accounts that are ignoring communications versus those that engage but do not pay.

What does the Communication Statement Report show?

Access via Reports > Communication Statement Report. This report shows billing details for all communications sent, including costs for Letters of Demand and Section 41 letters. Use it to track your Fease communication expenditure.

Frequently asked questions

Can I see whether a specific parent opened my email?

Yes. The Account Activity Report tracks email opens, statement views, payment link clicks, and payments at the individual account level.

Where do I see my total Fease communication costs?

The Communication Statement Report shows all billing details including costs for Letters of Demand (R29 each) and Section 41 letters (R49 each).

What is the difference between the Account Activity Report and the Actions Report?

The Actions Report shows what the system sent (actions executed). The Account Activity Report shows what the parent did in response (opened, viewed, paid).