How do I use the Actions Report?

How do I use the Actions Report?

This article explains how to use the Actions Report in Fease to view a timeline of all follow-up actions executed by the system, including delivery statuses and scheduled future actions.

Fease > Reports > Actions Report

What does the Actions Report show?

This report lists all past and future scheduled actions, including:

  • Action type: Email, SMS, Letter of Demand, or Section 41.

  • Execution date: When the action was sent or is scheduled.

  • Account: Which debtor account it was sent to.

  • Delivery status: Sent, delivered, or failed.

How do I use this report?

Filter by date range, action type, or workflow to see specific communications. This report is useful for verifying that the right actions were sent at the right time, and for identifying any failed deliveries that need attention.

Frequently asked questions

Can I see future scheduled actions in this report?

Yes. The Actions Report shows both completed past actions and actions that are scheduled for future execution.

How do I identify failed deliveries?

Look for actions with a "Failed" delivery status. These typically indicate missing or invalid contact details for the recipient.

Can I filter the report by a specific workflow?

Yes. Use the filter options to narrow results by workflow, action type, date range, or specific accounts.

Last updated: March 2026  |  Version 2.0

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