Sometimes links or resources shared by your school may not open correctly in the d6 app. Here are some common reasons and how to fix them.

Check internet → Try external browser → Update app → Contact school

Common reasons links will not open

• No internet connection: Check that you have Wi-Fi or mobile data enabled.

• Link is broken: The school may have shared an incorrect or expired link.

• File type not supported: Some files require specific apps to open (such as PDF readers or Office apps).

• App needs updating: An outdated app may have trouble opening certain content.

How to fix the problem

1. Ensure you have a stable internet connection.

2. Try copying the link and opening it in your phone's web browser.

3. Check for app updates in the Play Store or App Store.

4. If the link still does not work, contact your school to request a new link.

Frequently asked questions

The link opens but shows an error page. What does this mean?

The link may have expired or the content was removed. Contact your school to request an updated link.

I cannot open PDF files. What should I do?

Install a PDF reader app on your phone (such as Adobe Acrobat Reader). The d6 app should then be able to open PDF files using that reader.

Can I view resources offline?

No, most resources require an internet connection to load. Some files may be cached temporarily, but new content always needs connectivity.