The My User Information module allows users to update their personal information, change their password, set up Two-Factor Verification (2FV), and change the interface language.

My Home > My User Information

Password

• Passwords and usernames are case-sensitive.

• Password strength is tested on entry. If your current password is considered weak, a task will appear under My School > Tasks encouraging you to update it.

• If you have forgotten your password, click the Forgot my password link on the login screen to receive a recovery link via email or SMS. Alternatively, ask your system administrator to reset it.

Two-Factor Verification (2FV)

• 2FV adds an extra layer of security. After entering the password, users will be prompted to enter a unique code sent via email or SMS.

• If the Super User permits it, you can activate or deactivate 2FV yourself on this screen.

• You can designate a trusted device during initial 2FV setup, which bypasses 2FV for three months on that device.

Interface Language

• The default interface language is set per user by the system administrator, but users can change it themselves on this screen.

• Alternatively, click on the school name in the menu bar, hold Shift + Ctrl and press L to toggle the interface language.

Frequently asked questions

I forgot my password — what do I do?

Click Forgot my password on the login screen to receive a recovery link via email or SMS. If this option is not available, ask your system administrator to reset it.

Why can I not activate 2FV?

The ability to activate or deactivate 2FV is controlled by the Super User. Contact your system administrator if the option is greyed out.

How long does a trusted device remain active?

A trusted device bypasses 2FV for three months. After that it is automatically deactivated and must be set up again.

Can I change the interface language myself?

Yes. You can change the interface language in My User Information, or by clicking the school name in the menu bar and pressing Shift + Ctrl + L.