How to view SMS feedback in My SMS

How to view SMS feedback in My SMS

How to view SMS feedback in My SMS — check delivery status and responses for messages you have sent.

My Home > My SMS

How do I view SMS feedback?

  1. Navigate to My Home > My SMS.
  2. Select the message you sent.
  3. Click on it to expand the delivery report.
  4. Each recipient row shows the delivery status: Delivered, Failed, or Pending.

Frequently asked questions

What does a Failed status mean? The message could not be delivered. Common causes are an invalid cell number, a number that is not reachable, or insufficient SMS credits.

Can I resend a failed SMS? Yes. Select the failed recipients and click Resend.

    • Related Articles

    • How to view SMS feedback in My SMS

      The My SMS screen shows a list of all SMS messages you have sent in the selected year, along with any replies received from parents. My School > Communication > SMS > My SMS What information does My SMS display? All SMS messages sent to Parents, ...

    • My SMS

      This function allows you to view all SMS messages sent by a specific user from the system, as well as replies and feedback from parents. Each user can only view their own SMS messages. My School > Communication > SMS > My SMS How do I view sent SMS ...

    • How to view and manage SMS feedback

      The SMS Feedback function allows you to receive and manage feedback SMS messages from recipients. It enables two-way communication between the school and recipients until a matter is resolved. My School > Communication > SMS > Feedback How do I view ...

    • How to view and manage SMS replies

      The SMS Replies function allows you to view and manage replies received from parents and other recipients in response to SMS messages sent from the school. You can mark messages as read or unread and navigate through multiple pages of replies. My ...

    • How to send an SMS

      The SMS function allows the school to communicate with Parents, Staff Members, Learners, Debtors, Channels and own numbers. Use cases include discipline, sport events, outstanding debts and general communication. My School > Communication > Send a ...