Account and Profile
Fixing Detail Already in Use and Multiple Profiles
Sometimes you may see an error saying your phone number or email is "already in use" or you may discover you have accidentally created more than one d6 profile. This guide explains how to resolve these issues. Settings → Profile → Add missing detail ...
Troubleshooting OTP and Login Issues
The d6 app uses a one-time PIN (OTP) sent to your phone or email to verify your identity. If you are having trouble receiving or using your OTP, follow these steps. Check spam → Wait for SMS → Use latest OTP → Clear app data if needed I did not ...
How to Update Your Phone Number or Email Address
If you have changed your phone number or email address, you can update these details directly in the d6 app. Settings → Tap profile → Edit detail → Verify OTP → Saved How do I update my contact details? Open the d6 app and tap on the Settings tab ...