Sometimes you may see an error saying your phone number or email is "already in use" or you may discover you have accidentally created more than one d6 profile. This guide explains how to resolve these issues.

Settings → Profile → Add missing detail → Verify OTP → Merged

Why does this happen?

This usually occurs when your phone number and email address have been registered to two separate d6 accounts. For example, you may have created one profile with your phone number and another with your email.

How do I fix this?

1. Open the d6 app and tap on the Settings tab.

2. Tap on your email or phone number near the top of the Settings menu.

3. Check which details are linked to your current profile.

4. Add the missing detail (phone number or email) to this profile by tapping on the relevant field.

5. Verify the new detail using the OTP sent to you.

Once both your phone number and email are linked to a single profile, the duplicate profile issue should be resolved.

I still cannot add my detail

If you receive an error that the detail is already in use, you may need to contact d6 support (appsupport@d6.co.za) to merge your profiles or remove the duplicate.

Frequently asked questions

Will I lose my school connections if my profiles are merged?

No, when profiles are merged, all your schools and learner connections are combined into one account.

How do I know if I have multiple profiles?

If logging in with your phone number shows different schools than logging in with your email, you likely have two profiles.

Can I prevent this from happening again?

Yes, always ensure both your phone number and email are added to your profile. This links them together and prevents duplicate accounts.