Understanding Common Error Messages

Understanding Common Error Messages

This guide explains some common error messages you may encounter in the d6 app and what they mean.

Read error → Follow fix → Still stuck? Contact support

"Connection error" or "No internet connection"

Your phone cannot reach the d6 servers. Check that you have Wi-Fi or mobile data enabled and that your signal is strong. Try again in a few minutes.

"Invalid OTP" or "OTP expired"

The one-time PIN you entered is incorrect or has expired. Request a new OTP and enter it promptly. Remember, only the most recent OTP works.

"Detail already in use"

Your phone number or email is linked to another d6 profile. See our article on fixing duplicate profiles to resolve this issue.

"Session expired" or "Please log in again"

Your login session has timed out for security reasons. Simply log in again with your phone number or email and verify with the OTP.

"Something went wrong"

This is a general error that can have many causes. Try closing and reopening the app, or clearing the app cache. If it persists, contact d6 support.

Frequently asked questions

I see an error message not listed here. What should I do?

Take a screenshot of the error and contact d6 support at appsupport@d6.co.za. Include details about what you were doing when the error appeared.

The error keeps appearing even after I follow the fix. What now?

Try uninstalling and reinstalling the app. If the problem persists, there may be a temporary issue with the d6 servers — wait a few hours and try again.

Is there a way to check if d6 servers are down?

If the app is not working for anyone, the school or d6 will usually communicate this via other channels. You can also contact d6 support to check for known issues.

Last updated: March 2026 | Version 1.0

© Copyright d6 group (Pty) Ltd.

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