Parents can update their own details and request changes to learner information directly through the App. Parent information updates are automatically applied, whilst learner information requests require school approval. Manage all pending update requests in a centralised location.

My School  >  System  >  Communication > Update Requests

Navigate to the Communication section to view and process update requests from parents.

How do I view and search update requests?

1. All unprocessed update requests will display on the screen. Note: only learner information updates require school approval; parent information updates are automatically applied.

2. To search for a specific learner, enter a minimum of 3 characters in the search field.

3. Click the Reset button to clear the search and view all requests again.

How do I accept or reject an update request?

1. A screen will display all pending learner update requests with a summary of proposed changes.

2. Click the checkbox next to the learner's name for each request you want to process.

3. Once a learner is selected, the Apply and Remove buttons become available.

4. Click Apply to accept the update. The learner information will be updated in the system immediately.

5. Click Remove to reject the update. The learner information will remain unchanged in the system.

What types of updates can parents request?

• Parent information: Contact details, address, and personal information. These updates apply automatically without approval.

• Learner information: Academic details, medical information, or other learner records. These require school approval before implementation.

• Emergency contacts: Updated emergency contact information for learners. Requires school review and approval.

Frequently asked questions

Do parent information updates need approval?

No. Parent information updates are automatically applied to the system. Only learner information updates appear in the Update Requests section and require school approval.

What happens when I click Apply?

Clicking Apply accepts the update request and immediately updates the learner information in the system. The change is permanent unless manually edited later.

Can I review what changes are requested?

Yes. The Update Requests screen displays a summary of the proposed changes. You can review the details before deciding to apply or reject each request.

What minimum characters are needed to search?

Enter a minimum of 3 characters from the learner's name to search. This filter helps locate specific learners when managing large numbers of update requests.

Can I batch process multiple requests?

Yes. Use the checkboxes to select multiple learners at once, then click Apply or Remove to process all selected requests simultaneously.