Fease categorises every debtor account into an age bracket based on how long fees have been outstanding. This determines which follow-up action is triggered in your workflow. This article explains each bracket and what it means for your school's debt collection process.

Fease > Workflow

What are age brackets?

An age bracket tells you how long a debtor account has had outstanding fees. Fease reads this ageing data directly from your d6 Finance module and uses it to automatically place each account into the correct bracket. Each bracket maps to a specific follow-up action in your workflow, so the longer fees remain unpaid, the further along the collection process the account moves.

Fease places each account into a bracket according to the oldest debt available on the account. If outstanding fees are not brought up to date or paid, the account will naturally progress through each follow-up action in your workflow as the debt ages further.

What age brackets does Fease use?

Fease uses seven age brackets, ranging from recently outstanding to severely overdue:

• 0–30 days (up to one month outstanding): Fees have recently become due. This is the earliest stage and typically triggers an initial payment reminder.

• 31–60 days (one to two months outstanding): Payment was not received within the first month. A follow-up action is triggered to escalate contact with the debtor.

• 61–90 days (two to three months outstanding): The account is moving into a higher-risk bracket. More formal follow-up actions are typically applied at this stage.

• 91–120 days (three to four months outstanding): The account has a significantly overdue balance. This bracket usually triggers stronger collection actions.

• 121–150 days (four to five months outstanding): The account has been outstanding for an extended period and requires urgent attention.

• 151–180 days (five to six months outstanding): The account is at an advanced stage of the collection process and may be approaching escalation to external collection.

• 180+ days (more than six months outstanding): The account has been outstanding for over six months. This is the most severe bracket and typically triggers the final follow-up action in your workflow.

How does Fease assign accounts to a bracket?

Fease reads the ageing data on each debtor account directly from the d6 Finance module. This happens automatically — you do not need to manually move accounts between brackets. Each account is placed into a bracket based on the oldest debt on the account, ensuring it is always categorised at the most advanced stage of outstanding fees.

As time passes and fees remain unpaid, the account will naturally progress through each bracket and its corresponding follow-up action in your workflow. If your school is new to the Finance module, some accounts may not appear in the correct bracket immediately. This will stabilise as your Finance module accumulates more transactional history over time.

Frequently asked questions

How many age brackets does Fease use?

Fease uses seven age brackets: 0–30 days, 31–60 days, 61–90 days, 91–120 days, 121–150 days, 151–180 days, and 180+. Each bracket corresponds to a follow-up action in your workflow.

How does Fease decide which bracket an account falls into?

Fease places each account into a bracket based on the oldest debt on the account. This ensures the account is always categorised at the most advanced stage of its outstanding fees, rather than the most recent.

Will an account automatically move through the brackets over time?

Yes. If outstanding fees are not paid or brought up to date, the account will naturally progress through each age bracket and trigger the corresponding follow-up action in your workflow. No manual intervention is needed.

Why is an account showing in the wrong age bracket?

If your school is new to the Finance module, ageing data may not appear accurate at first. This is expected and will correct itself over time as more transaction history is recorded in the Finance module.

What happens to an account once it reaches the 180+ bracket?

An account in the 180+ bracket has been outstanding for more than six months. At this stage, Fease triggers the final follow-up action configured in your workflow, which may include escalation to external debt collection depending on your school's settings.

Where does Fease get the ageing data from?

Fease reads ageing data directly from your d6 Finance module. The integration is automatic, so any outstanding fees recorded in Finance are picked up by Fease and used to place accounts into the correct bracket.