How to edit your user settings and password

How to edit your user settings and password

This function allows users to update their personal information, change their password, and configure Two-Factor Authentication (2FA) for improved account security.

My Home > My User Settings

User settings

  • Passwords and usernames are case-sensitive. Enter them exactly as they were set up.

  • If the Superuser allows access, a user can activate or deactivate Two-Factor Authentication (2FA).

  • Trusted device: When setting up 2FA for the first time, users can indicate a trusted device to bypass two-factor authentication for three months. After 3 months the device is automatically de-activated and must be re-registered. Trusted devices can be removed at any time if they are no longer in use.

  • Password strength is tested on entry. Passwords must be confirmed. If a current password is considered weak, a task will appear under My School > Tasks with a link to update it.

I forgot my password

  • On the login screen, click the Forgot my password link to receive a reset link via email or SMS.

  • Alternatively, ask the System Administrator to reset your password. Your previous password cannot be recovered.

Programme language

  • The default programme language is set per user by the System Administrator.

  • Users can change it on this screen.

  • Quick change shortcut: Click on the school name in the menu bar, then hold down Shift and Ctrl simultaneously and type L (for Language) to toggle the interface language.

Frequently asked questions

How do I set up Two-Factor Authentication?

Navigate to My Home > My User Settings. If your Superuser has enabled 2FA, you will see the option to activate it. Once activated, a unique verification code will be sent via email or SMS each time you log in (unless you are using a registered trusted device).

My account is locked — what do I do?

Accounts lock for 60 minutes after 5 failed login attempts. You can wait for the lockout to expire, use the Forgot my password link on the login screen, or ask your System Administrator to unlock the account manually.

Can I recover my old password?

No. Old passwords cannot be recovered. Use the Forgot my password link on the login screen or ask your System Administrator to reset it.

Last updated: March 2026  |  Version 7.4

© Copyright d6 group (Pty) Ltd.

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