How do I troubleshoot SMS delivery failures in Fease?
This article explains common reasons why SMS reminders fail to reach parents in Fease and how to diagnose and resolve the issue.
Fease > Reports > Actions Report
What are common causes of SMS failure?
Invalid mobile number: The number on file is incorrect, incomplete, or not a valid SA mobile number.
Missing mobile number: No number is recorded for the recipient.
Number format issues: Numbers must be in the correct format (e.g., 0821234567 or +27821234567). Landline numbers will not receive SMS.
Recipient selection: The workflow action may be configured to send to a recipient (e.g., Parent 2) who does not have a number on file.
How do I diagnose the problem?
Check the Actions Report under Reports to see the delivery status of the SMS action.
Look for failed or undelivered statuses.
Open the specific account to check which contact details are on file.
How do I fix SMS delivery failures?
Mobile numbers are managed in d6+ Plus Finance. Update the number there, then trigger a Sync Now in Fease. The next scheduled SMS action should then deliver successfully.
Frequently asked questions
What number format does Fease require for SMS delivery?
Use a standard SA mobile format: 0821234567 or +27821234567. International formats or landline numbers will not work.
Where do I update a parent's mobile number?
Mobile numbers are managed in d6+ Plus Finance. Update the number there and trigger a sync in Fease via Sync Now.
Will a failed SMS be automatically retried?
No. Failed SMS actions are not retried automatically. Once the contact number is fixed and synced, the action will need to be scheduled again in the next workflow run.
Last updated: March 2026 | Version 2.0
© Copyright d6 group (Pty) Ltd.
Related Articles
What does Fease cost for letters, SMS, and services?
This article lists the costs for billable actions in Fease, including legal letters, SMS messages, and other services. It is intended for school administrators and bursars managing Fease expenditure. Fease > Reports > Communication Statement Report ...
How do I fix missing contact information in Fease?
This article explains how to identify accounts with missing contact details in Fease and how to fix them so that workflow actions can be scheduled and sent successfully. Fease > Dashboard / Workflows How do I identify accounts with missing contacts? ...
Why do balances differ between d6 and Fease?
This article explains why the total outstanding balance in Fease may differ from d6+ Plus Finance, what causes these discrepancies, and how to reconcile them. Fease > Dashboard Why do balances differ? The discrepancy stems from how the API ...
How do I customise SMS templates in Fease?
This article explains how to create and edit SMS templates for workflow actions in Fease, including character limits, merge fields, and linking templates to actions. Fease > Configuration > Templates How do I create or edit an SMS template? Navigate ...
How do I manage unfulfilled payment arrangements in Fease?
This article explains how to identify and handle broken payment promises in Fease, including how to resume follow-ups and escalate accounts where arrangements have not been met. Fease > Dashboard / Reports > Promises to Pay How do I identify broken ...