This article explains common reasons why SMS reminders fail to reach parents in Fease and how to diagnose and resolve the issue.

Fease > Reports > Actions Report

What are common causes of SMS failure?

• Invalid mobile number: The number on file is incorrect, incomplete, or not a valid SA mobile number.

• Missing mobile number: No number is recorded for the recipient.

• Number format issues: Numbers must be in the correct format (e.g., 0821234567 or +27821234567). Landline numbers will not receive SMS.

• Recipient selection: The workflow action may be configured to send to a recipient (e.g., Parent 2) who does not have a number on file.

How do I diagnose the problem?

1. Check the Actions Report under Reports to see the delivery status of the SMS action.

2. Look for failed or undelivered statuses.

3. Open the specific account to check which contact details are on file.

How do I fix SMS delivery failures?

Mobile numbers are managed in d6+ Plus Finance. Update the number there, then trigger a Sync Now in Fease. The next scheduled SMS action should then deliver successfully.

Frequently asked questions

What number format does Fease require for SMS delivery?

Use a standard SA mobile format: 0821234567 or +27821234567. International formats or landline numbers will not work.

Where do I update a parent's mobile number?

Mobile numbers are managed in d6+ Plus Finance. Update the number there and trigger a sync in Fease via Sync Now.

Will a failed SMS be automatically retried?

No. Failed SMS actions are not retried automatically. Once the contact number is fixed and synced, the action will need to be scheduled again in the next workflow run.