The Family Management system is used to group learners who share the same parents or household (brothers and sisters). A unique family code prevents data duplication and ensures that information such as contact details and financial statements is correctly shared.

Manage Families: My School > Parents > Families

Enrol Learners: My School > Learners > Learners

How do I change a family's name?

1. Search for the family via Family code or Family name using the search fields at the top of the table.

2. Select the family by clicking the circle (radio button) and then click the Edit button.

3. Edit the Family description (Name) and click Save.

Best practice: If surnames differ, use a combination such as Van der Merwe (Schoeman) to avoid confusion.

How do I link a new learner to a family?

1. Go to My School > Learners > Learners and click Enrol learner.

2. In Step 1 (Family Information), select:

• New Family: If no other learners from this household are at the school.

• Existing Family: If brothers or sisters are already at the school — search for the family code or name via the drop-down.

3. Click Continue and complete the 6-step process.

How do I link an existing learner to a new family?

Use this option in cases of divorce, adoption or foster care:

1. Find the learner in the Learners module and click Edit.

2. Select New Family at the family option.

3. Click Complete required steps. The system jumps to Step 4. Complete through to Step 6 and click Continue.

Frequently asked questions

Why should I link a learner to an existing family rather than creating a new one?

Linking learners to the same family generates one consolidated account for the parents. Creating a new family for a sibling will result in duplicate accounts and duplicate communications.

Can I restore a learner's family links if they were changed incorrectly?

Yes. Edit the learner profile and link them back to the original Existing Family by selecting the family code.

Can I view departed learners' family records?

Yes. Departed learners do not appear in the standard Current list, but can be found by adjusting the status filter to include departed learners.