The Send an Email Request feature allows users to log a support ticket directly from within d6. This is the recommended way to request assistance from the d6 Support department. Logging a ticket ensures your query is tracked with a unique case number and routed to the correct support specialist.
My Home > Send an Email Request
How to log a support request
Send an email from My Home > Send an Email Request, or email directly to support@d6plus.co.za.
The system will automatically attach your school name and contact details.
You will receive a ticket/case number by return as reference for your request.
Select the category that best matches your query.
Send separate emails for separate, unrelated queries to ensure each is routed to the correct specialist and resolved efficiently.
Tips for effective support requests
Provide full, descriptive details — include the subject, grade, and learner name where relevant.
If the query involves marks or results, explain how you calculated the expected result versus what the system shows.
List all the steps you followed to replicate the problem. The more detail you provide, the faster d6 can assist.
Cases are handled on a first come, first served basis. A case number must be supplied when calling in to be transferred to the Support department.
Frequently asked questions
Do I need a case number to call in?
Yes. You must have a case number to be transferred to the Support department when calling in, even for a quick question. Always log a ticket first.
Can I send one email for multiple issues?
It is strongly recommended to send separate emails for separate, unrelated queries. This allows each query to be routed to the correct specialist for faster resolution.
What email address do I use to log a support request?
Log a ticket from My Home > Send an Email Request or by emailing support@d6plus.co.za.
Last updated: April 2026 | Version 2.0
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