Student Portal — School Communication Checklist

Student Portal — School Communication Checklist

Overview

This article helps schools communicate the Student Portal rollout to parents and students clearly and confidently. It also covers the most common issues schools encounter and how to resolve them quickly.

d6 Communicator App > Student Portal

Purpose of this feature

Schools play a key role in helping students and parents access the Student Portal successfully. This checklist and quick-fix guide ensures your school community is informed and supported from day one.

What schools should communicate

  • Students now have their own login for the Student Portal — they no longer need to use a parent’s credentials.

  • Students must use the email address the school has registered for them, not a parent’s email address.

  • The Student Portal is accessed through the d6 Communicator App — there is no separate website or login page.

  • Students can only view their information — they cannot make any changes.

  • The portal was previously called the Parent Portal. The name has changed to Student Portal.

Common issues and quick fixes

  • Student sees parent information: Ensure the student is logging in with their own registered email address, not a parent’s.

  • Timetable not showing: Confirm the school subscribes to d6 Timetabler and that it is correctly configured.

  • OTP not received: Check spam or junk folder, or request a new OTP from the login screen.

  • Cannot access the portal: Confirm the student has a valid email address or mobile number on their learner profile in d6.

  • Login not recognised: The email address must match exactly what the school has on record — even a small difference will prevent access.

Support contacts

  • Schools — support@d6plus.co.za

  • Parents and students — appsupport@d6.co.za

Frequently asked questions

A student is logging in but seeing the wrong information — what is the most likely cause?

The most common cause is that the student is using a parent’s email address to log in. When this happens, they see parent-level information. The student must log in with the email address the school has specifically registered for them.

Where should parents and students go for help if the school cannot resolve the issue?

Parents and students should contact d6 directly at appsupport@d6.co.za. Schools with technical issues should contact support@d6plus.co.za.

Do we need to notify parents that the portal name has changed?

Yes. The portal was previously known as the Parent Portal. Schools should communicate to parents and students that it has been renamed the Student Portal, and that the access point — the d6 Communicator App — remains the same.

Last updated: March 2026  |  Version 1.0

© Copyright d6 group (Pty) Ltd.

    • Related Articles

    • Student Portal — User Guide

      Introduction The Parent Portal has been renamed to the Student Portal. Whether you are a parent or a student, you will access the Student Portal through the d6 Communicator App. Students logged in with their own credentials will now be able to view ...

    • Communication Groups

      Set up “Own Groups” and view “Dynamic Groups” Communication groups are the links between Parents/Staff/Other Contacts and d6 Connect content. Users are able to gain access to resources, calendar events or messages sent to groups, because of the fact ...

    • Manage Communication Rights

      My School > Communication > Manage Communication Rights Type <Ctrl> <F> to search for words in the article. Use this function to manage who has access to specific modules in d6 Connect. These rights refer to Resources, Calendar Events and Homework, ...

    • Timetables in the Student Portal

      Overview Students can view their class timetable directly in the Student Portal. This article explains how timetables work, what is required, and how to troubleshoot if the timetable is not showing. Navigation path d6 Communicator App > Student ...

    • School Setup

      Overview The School Setup module is the foundational configuration for the d6 system. It establishes the school's identity, physical location, governance structure, and financial parameters. Accuracy in this section is critical as the data populated ...