This article explains what a Letter of Demand is, when it is sent, how much it costs, and how to configure it as a workflow action in Fease. The Letter of Demand is a formal legal step in the debt recovery process.

Fease > Configuration > Workflows > [Action]

What is a Letter of Demand?

A Letter of Demand is a legal letter that formally notifies parents of their outstanding debt and requests payment. It also serves to inform parents about their potential eligibility for fee exemptions, as required by law.

When is it sent and how much does it cost?

Typically configured for accounts 60–90 days outstanding. It is usually the third step in a standard workflow, after the friendly reminder and follow-up reminder. The cost is R29.00 per letter, which covers tracking technology that confirms when the letter was sent and delivered.

How do I send a Letter of Demand?

The Letter of Demand is configured as a workflow action. When the workflow runs (automatically or manually), it sends the letter to all qualifying accounts. You can specify recipients: Accountable Person, Parent 1, Parent 2, or a combination.

Why is it important?

The Letter of Demand is a prerequisite for the Section 41 Registered Letter. It must be sent before a Section 41 letter can be issued, ensuring legal compliance around fee exemption notification.

Frequently asked questions

How much does a Letter of Demand cost?

R29.00 per letter sent. This cost includes delivery tracking.

Can I send a Section 41 letter without sending a Letter of Demand first?

No. The Letter of Demand is a prerequisite. It must be sent before a Section 41 registered letter can be issued.

Who receives the Letter of Demand?

You configure the recipient when setting up the workflow action. Options include Accountable Person, Parent 1, Parent 2, or a combination of these.