Troubleshooting
Understanding Common Error Messages
This guide explains some common error messages you may encounter in the d6 app and what they mean. Read error → Follow fix → Still stuck? Contact support "Connection error" or "No internet connection" Your phone cannot reach the d6 servers. Check ...
How to Remove Old Content from Your News Feed
Your d6 news feed can accumulate a lot of messages over time. While you cannot delete news items (as they are shared by the school), you can manage what appears in your feed. Filter by group → Hide read items → Manage communities Can I delete news ...
Why Resources or Links Will Not Open
Sometimes links or resources shared by your school may not open correctly in the d6 app. Here are some common reasons and how to fix them. Check internet → Try external browser → Update app → Contact school Common reasons links will not open No ...
How to Clear App Data to Fix Technical Issues
If the d6 app is behaving strangely, freezing, or showing outdated information, clearing the app's data can often resolve the issue. Phone Settings → Apps → d6 → Clear Cache/Data → Reopen app How to clear app data on Android Open your phone's ...
How to Fix Push Notifications Not Working
Push notifications keep you informed about important news from your child's school. If you are not receiving notifications, follow these steps to fix the problem. Check phone settings → Check app settings → Check groups → Restart app Step 1: Check ...